Storage Tips & FAQ
Our helpful staff can provide you with answers to your questions. Here are some general tips and common questions that we get.
Overview
Once you decide that you need self storage for your home or business items, the next steps are to choose the right size unit and carefully pack your items for storage.
Tips
Advice to Help Your Storage Use Experience
We offer these useful tips to assist you in protecting your belongings while they are in storage. Contact us for more storage packing tips.
Ensure that you use the right type of container for each type of stored item. We offer a variety of storage packing products for your convenience.
Clean, disinfect, and dry any equipment, appliances, and other stored items.
Stack any boxes, equipment, and large items safely and carefully. Try to keep heavier items down low and lighter items higher up.
Store electrical equipment carefully in dry storage containers.
Wipe down and dry any items that may be damp or have been exposed to dampness during the move to prevent decay or corrosion and rust.
Use newspaper or bubble wrap to protect any fragile items.
Pack all documents, files and books flat.
Disassemble any furniture which comes apart easily to assist in more compact storage.
FAQs
To assist in your storage requirements, we have provided some answers to questions that many people ask. Call our office at 250-765-2992 to discuss other questions that you may have and to get a free quote for storage services.
At Kelowna Self Storage, we endeavor to help our customers in any way we can. The facility has 24-hour video surveillance and individual access control. We take pride in offering secure, clean and reliable storage solutions for residents in the Kelowna area.
The size of the unit you will need depends on a number of factors, including the size of your furniture, the number of boxes you have, and whether your items can be stacked or not. If you are going to need regular access to some or all of your items, you should rent a unit that makes it convenient to access your items. It may be helpful to rent multiple smaller units rather than one large unit to have more items “near the door”. We would be happy to help you choose the appropriate size option for your specific needs.
Although a rental contract is necessary, it is not a long term commitment. You simply pay for exactly what you need and can rent on a month to month basis. However, we do offer some incentives for longer term contracts such as a one year stay. Talk to our staff for details.
With individual access control, you will be able to access the facility from 6:30am-8pm every day. If you would like to view the facility and storage spaces before you make a rental decision, simply come during our open office hours to meet with a helpful team member for a free tour and quotation.
Our phone number is (250) 765-2992 or email us at kelownaselfstorage@shaw.ca
See Contact page.
Office Hours:
8:00am – 6:00pm Monday to Friday
8:00am – 5:00pm Saturday
9:00am – 5:00pm Sunday and Most Holidays*
Gate & Locker Access Hours:
6:30am – 8:00pm, 7 days a week. Tenants must leave the facility before closing time.
U-Haul Hours:
9:00am – 5:00pm Monday to Friday
9:00am – 4:00pm Saturday
10:00am – 4:00pm Sunday, and Most Holidays*
Tenants have 7-days a week access to their units. This includes access on holidays.
Tenants must leave the facility at closing times.
Those who have forgotten their locker and access code will not be able to get into the compound until regular office hours.
* Office will be closed December 25 – 26th and January 1st.
We are located at the corner of Findlay Road and Highway 97N, 1606 Findlay Road, Kelowna, British Columbia.
You can view a map here.
Kelowna Self Storage has a modern security system to keep your belongings safe.
The 5×5, 5×10 units have doors that are 3’4″ wide & 7’4″ high.
The 10×10 and 10×15 units have doors that are 8′ wide & 7’4″ high.
The 10×11 units have doors that are 8′ wide & 8′ high.
The 12×20 units have doors that are 9’high & 12′ high.
The 10×20, 10×25, and 10×30 units have doors that are 8’8″ wide.
5×5, 5×10, 10×10, 10×15, 10×20, 10×25, & 10×30 are 9′ high.
10×11 units are 11′ high.
12×20 units are 14′ high.
All of the storage units at Kelowna Self Storage are drive up, outside access at ground level for very convenient unit loading.
All of the tenant’s belongings must fit into the rented unit. Tenants cannot leave any belongings outside of their storage unit(s) for any period of time except during active loading and unloading.
For the safety of all customers and staff and your pets, we do not allow pets on the lot of Kelowna Self Storage. If you have a pet with you, it must remain in your vehicle and under your control. Should we have to clean up after your pet, you will be charged $25.00 per occurrence.
All flammable, explosive, and corrosive or toxic and noxious substances are forbidden. No dangerous, harmful chemicals or materials (propane tanks, fuel, oil based paints, cleaners, etc.).
We do not recommend storing any perishable foods, liquids, grains, rice, or similar items.
No, we do not offer climate controlled units.
You are responsible for providing your own padlock for the door to your storage unit. Each unit is individually alarmed through our main security system but a padlock is still recommended. For your convenience, we do sell a variety of moving and storage supplies including padlocks, boxes, paper, etc.
Kelowna Self Storage accepts: Visa, Mastercard, Interac, personal cheques, email e-transfers and cash.
U-Haul accepts: Visa, Mastercard, American Express, Interac (with exceptions), and cash.
Yes. A half month rent is required at the time of rental in addition to the first month’s rent. The security deposit is refunded at the time of move-out provided the unit is clean and empty.
Yes. A $10.00 late fee will be charged 10 days after the rent is due. Access will be denied 5 days after the rent is due until payment is received.
No. Kelowna Self Storage is independently owned and operated. U-Haul Storage rebates cannot be redeemed with us. We apologize for any inconvenience.
There are no provisions for electricity to plug in any electrical appliances or equipment in the storage units. We do, however, have a light in each unit controlled by a timer.
All of our storage units are charged and paid for one month in advance. We have a one month minimum rental period after which any unused rent is pro-rated and refunded back to the renter of the unit.
Customers wishing to vacate their storage unit(s) must do so in person at the office at the time you wish to vacate the unit(s). You are responsible for the rent payment until you check out. Please advise the office when your unit is vacated. Notice is appreciated but not required.
No, we do not provide pick up or delivery service. It is the customer’s responsibility to hire a mover or move their own belongings into or out of their rented unit.
We do not insure your goods while stored at our facility. We suggest that you advise your home insurance company when you place your belongings in storage. Your insurance company can provide you with a storage insurance policy tailored to your needs. We do not sell or offer any form of insurance.
We do have a forklift available for a nominal fee. Please check with the office for rates and availability. We do not recommend that you operate a forklift if you are unfamiliar or lack experience in its operation.
At Kelowna Self Storage, we sell a variety of packing and moving supplies including boxes and packing paper.